What Can a Help Desk Do?
If there’s one core philosophy that’s benefited companies from decades ago and continues to benefit all manner of businesses and organizations today, then it’s Kaizen; a Japanese term that means to improve constantly. To narrow things down, companies and organizations are constantly improving to save their time and get more work done – basically, they want to be more productive and that means they have to streamline every process for maximum productivity.
If you’ve ever had to stand in line for a help desk anywhere, you’ll already know what we mean when we say that one of the most cumbersome yet most important things that any company needs to do is to answer the queries and complaints of their customers as well as employees. If there are a thousand people with queries but only a band of 20 people to answer them, then obviously this is going to be a waste of a lot of people’s time and not a lot of work is being done in time either.
To solve this issue, a lot of businesses and organizations are starting to switch from physical help desks to software that can answer the queries of all Thousand of the people mentioned in the above example at the same time. Kayako’s help desk software is designed to solve issues faster and therefore get more done in a smaller amount of time, which is why all manner of companies are using it to organize their information, streamline their workflows and eliminate manual and cumbersome processes.
Kayako’s help desk software can be used both internally and externally, meaning that it can be used to answer the queries of employees who need tech support in real time and at the same time, it can handle customer complaints and troubleshooting requests as well.